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Get In Touch With Us

We're here to answer your questions and help you make the most of Franchise Exhibition London 2024

Contact Information

Multiple ways to reach our dedicated support team

📧

Email Support

General Inquiries:

info@franchise-exhibition.com

Exhibitor Support:

exhibitors@franchise-exhibition.com

Media Relations:

press@franchise-exhibition.com

📞

Phone Support

Main Office:

+44 20 7890 1234

Exhibitor Hotline:

+44 20 7890 1235

Hours:

Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT

💬

Live Chat

Instant Support:

Chat with our team in real-time during business hours for immediate assistance with registration, booth bookings, and general inquiries.

Available:

Monday - Friday: 9:00 AM - 6:00 PM GMT

Start Chat

📍

Event Location

ExCeL London

Royal Victoria Dock
1 Western Gateway
London E16 1XL
United Kingdom

Event Dates:

November 15-17, 2024

Send Us a Message

Choose the form that best matches your inquiry

💬 General Inquiry

Have a general question about the event, registration, or attending? Send us a message and we'll get back to you within 24 hours.

🏢 Exhibitor Inquiry

Interested in showcasing your franchise? Complete this form for information about booth options, pricing, and availability.

🎯 Event Support

Need assistance during the event? Report issues, request special accommodations, or get help with technical matters.

Our Office Locations

Visit us or send correspondence to our regional offices

🏢 Head Office - London

Address: 15 Canary Wharf, Level 22, London E14 5AB, United Kingdom

Phone: +44 20 7890 1234

Email: london@franchise-exhibition.com

Hours: Monday - Friday: 9:00 AM - 6:00 PM

🏢 Manchester Office

Address: MediaCityUK, Salford Quays, Manchester M50 2EQ, United Kingdom

Phone: +44 161 900 1234

Email: manchester@franchise-exhibition.com

Hours: Monday - Friday: 9:00 AM - 5:30 PM

🏢 Birmingham Office

Address: 2 Snowhill, Birmingham B4 6GA, United Kingdom

Phone: +44 121 200 1234

Email: birmingham@franchise-exhibition.com

Hours: Monday - Friday: 9:00 AM - 5:30 PM

Contact FAQs

Quick answers to common contact-related questions

How quickly will I receive a response to my inquiry? +
We aim to respond to all general inquiries within 24 hours during business days. Exhibitor inquiries typically receive responses within 48 hours. Urgent support requests marked as high priority or emergency are addressed immediately during event hours.
Can I visit your offices in person? +
Yes, we welcome visitors to our offices, but we recommend scheduling an appointment in advance to ensure someone is available to assist you. Please call ahead or email to arrange a convenient time for your visit.
What's the best way to contact you during the event? +
During the exhibition, we have dedicated support desks located throughout the venue. You can also use the event support form for non-urgent matters, or call our exhibitor hotline for immediate assistance. Emergency issues should be reported directly to venue security.
How do I request special accommodations or accessibility support? +
Please use the Event Support form and select "Accessibility Request" as your support type. Provide detailed information about your needs so we can make appropriate arrangements. We recommend submitting requests at least 2 weeks before the event for best results.
Can I change or cancel my registration through contact forms? +
Registration changes should be made through your registration confirmation email link for fastest processing. However, if you're experiencing technical difficulties, you can contact us using the General Inquiry form, and our team will assist you manually.
Do you offer phone support outside business hours? +
During the week leading up to the event and throughout the exhibition days, we offer extended phone support hours including evenings and weekends. Regular business hours apply during other periods, but you can always submit inquiries via email or our contact forms 24/7.

Find Us at ExCeL London

Conveniently located in the heart of London's Docklands

📍 ExCeL London

Royal Victoria Dock, 1 Western Gateway
London E16 1XL, United Kingdom

Getting Here:

DLR: Custom House or Prince Regent stations
London Underground: Canning Town (Jubilee Line)
On-site parking available

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